** Originally posted by lewislibrarian **
OK, I've just spent the last 15 minutes trapped in voice menu hell and speaking with 3 different people, none of whom could help me. Gaaaaah!
Situation: I am considering changing jobs, and the new job offers health coverage with United HealthCare.
Question: Does anyone here have United, and if so, do they cover Enbrel and with how many hoops to jump through?
You'd think it was a matter of national security with how hard it is to find this stuff out. The first lady transferred me to Customer Service (more like Customer Disservice) with their 8000 menus that all want a member number (I'm not one yet! Tell me some things, and I might be!). Then I got transferred to the pharmacy people (never mind that every time I've talked to my current insurers about it, I have to talk with the Medical Benefits people, and never mind that United's website says that biologics are under the medical benefits coverage). The pharmacy people recommended I contact United directly (isn't that what I did?) to find out about their deal with biologics. Ultimately, I have to join to find out whether or not I want to join. Gosh, thanks so much for the help. Sorry for the rant, but I am sooo irked right now.
So anyway, this group is tremendously helpful (unlike United), so I know I'll find out whatever information y'all can give. Thanks!