Can I vent? I just had the most irritating exchange with Edgepark. I wanted to do two things:1. Order a Nu-hope Hernia Belt and 2. Change my Hollister bag to a pre-cut bag. At my Doctor's visit I asked for a perscription and he hand wrote one for both items. When I called Edgepark first they said I had to pre-pay for the belt and it was something like $120 then they will submit it to Medicare. That belt cost $ 71 including shipping from Parthenon. So I told them to forget it. Then the girl took the order to change the bag but wasn't sure if the perscription which I had scanned and could e-mail it to her. She apparently input the change and then passed me to their Rx dept who would tell me whether the perscription was acceptable. This Department was no help at all, had no idea why I had been transferred to them and wanted to send something to the Doctor's office. Eventually she sent me back to customer service who verified that the change had been made. After my year is up, is there a way to change to another vendor and does anyone have one that they like?
Can you make personal claims to Medicare for items that you have paid for out of your pocket?